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Contact

How Can We Help?


Questions about a gazebo, fire pit, or patio set? Our team at Patio Life Co, owned and operated by OXUS Trading LLC, is happy to help.

Most messages answered within 1 business day
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Email

support@patiolifeco.com
Replies within 24 hours

Phone
747-271-4045

Mon–Fri 9am–5pm PST

Live Chat

Available weekdays during business hours

Usually under 5 minutes
Quick Answers

Frequently Asked Questions


How long will it take to receive my order?

Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days after that. Total delivery time is typically 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your patio furniture or fire pit right to your door.

Do you offer free shipping on gazebos and fire pits?

We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii. There is no order minimum required. Orders ship via USPS, UPS, or FedEx based on destination and package size. For full details, please visit our Shipping Policy page.

What is your return policy for patio furniture?

We want you to love your outdoor space. If something is not the right fit, please reach out to our team within the return window outlined in our Return Policy. We will walk you through the process and make it as straightforward as possible.

Can I exchange an item for a different size or style?

Exchanges depend on availability and the specific product. Contact us by email or phone with your order number and the item you would like instead, and our team will check stock and guide you through the next steps. We do our best to make exchanges simple.

How do I choose the right fire pit or fire table for my patio?

Consider the size of your outdoor area, how you plan to use the space, and whether you prefer a traditional fire pit or a fire table with a flat surface for drinks and plates. Each product listing includes detailed dimensions and features to help you decide. If you need a hand narrowing it down, our team is happy to offer suggestions.

Are your gazebos weather-resistant?

Our gazebos are designed for outdoor use and built with materials intended to handle sun, rain, and wind. Specific construction details and material information can be found on each product page. For questions about a particular model, feel free to send us a message and we will share all the details.

Do you charge sales tax?

Sales tax, if applicable, is calculated and displayed at checkout.

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Business Hours


Monday – Friday 9:00 AM – 5:00 PM PST
Saturday – Sunday Closed
Our Promise

What We Stand For


Prompt Responses

Every email and message is answered within one business day so your patio plans stay on track.

Secure Shopping

Your payment and personal information are protected with industry-standard encryption at every step.

Careful Packaging

Each gazebo, fire pit, and furniture set is packed with care to arrive at your door in perfect condition.

Free Shipping

Most orders ship free within the Continental U.S. with tracking included on every shipment.